Customer Support

Customer Support: Email: info@usvinylsupply.com
We are open Monday-Friday from 9am-5pm Eastern Time, excluding major holidays. However, we often work after hours processing orders.
For new or existing order please email us your questions and we will get back with you asap.

Here are some of the most commonly asked questions:

What happens if I receive the wrong item in my delivery?
Congratulations, you get to keep the wrong item. If you received a wrong item and are missing a correct item, please contact us immediately so we can resolve the problem. Please email, to info@unsvinylsupply.com, a picture of your invoice with the initials of who processed your order as well as a description of the missing item. We will correct any mistakes on our part immediately.

How do I make a change to my order?
Unfortunately, we cannot process any changes of any kind to an order after the order has been submitted.

What if my order arrives damaged?
Please contact us immediately if you notice any defects with your order. We cannot be responsible to your order if it was damaged in transit. Please email a picture of the box your items were shipped in, a picture of your damaged items and a picture of your invoice with the initials of who filled your order to info@usvinylsupply.com. If we determine we damaged your order, or part of your order was defective and we didn’t catch it in our quality control, we will immediately fix the issue.

How do I qualify for free shipping? 
Your order must reach $75 minimum on subtotal (before taxes and shipping are calculated).  You must click the “free shipping option” while checking out and make sure you see no charge for shipping.  We cannot add free shipping after the order is complete or refund for the cost of shipping after the order is complete.

How do I make changes to My Account?
You may change your personal information at any time by clicking “My Account” and making necessary changes.

Email us your questions and we will get back
Email info@usvinylsupply.com