Our Company Policies

PRODUCT SIZES
The rolls that we receive from our distributors vary in size and are rarely exactly the width as advertised.
Please allow 1/2” more or less than the advertised size.

LIABILITY
US Vinyl Supply, LLC will not be held liable for the use or indirect use of any product purchased from
USVinylSupply.com. Additionally, the directions for use of any products is as directed from
manufacturer. Since it may be difficult to exactly execute their method, it is recommended to
experiment on a small portion first.

ORDERING
All sales are final once you submit your order. US Vinyl Supply, LLC does not allow you to make changes
to your order or address after it is submitted. US Vinyl Supply, LLC reserves the right to refuse any order
for any reason. If we do refuse to complete any order, we will refund the complete order price.
The amount of orders we receive and process changes continually and the number of orders we receive
dictates how quickly we can get your order packaged and shipped. We do our best to get all orders out
as quickly as possibly, often time the same day or the following day. But please allow us a few days at
least to get to your order. In the event a product is listed incorrectly due to an error on the website, US
Vinyl Supply, LLC reserves the right to adjust the price to its intended price or refund the order.

REFUNDS
A refund will only be provided if we inadvertently make a mistake on your order. Our quality control
procedure should eliminate any damaged material getting sent out, however, it may happen from time
to time. In order to receive a refund, please contact us at info@USVinylSupply.com with a picture of the
damaged product, a picture of your invoice showing the initials of who filled your order, and an email
describing the error or damage. If we determine we made the error, we will then send you postage paid
stamp to return your order. Once we receive your damaged products, we can either refund your order
or replace your product. Please note, we cannot be responsible for damages that incur during shipping.
Our policy is to make sure that you are completely happy with your order so we will do our absolute
best to keep you coming back to us for future orders. We must be contacted within 72 hours of receipt
of order or no refunds will be given, for any reason.

EXCHANGES
We will not process any exchanges for any reason. Please be sure your cart is correct before checking
out. Once the order has been completed, there can be no alterations of any kind to your order.

SHIPPING POLICY
In order to qualify for free shipping, $75 threshold must be met on subtotal (before taxes and shipping
are calculated). You must click the “free shipping option” while checking out and make sure you see no
charge for shipping.  We cannot add free shipping after the order is complete or refund for the cost of shipping
after the order is complete. Most orders will be shipped via USPS Priority and according to USPS, will arrive
within 2
to 3 days from when they receive the package. Once your order has left our facility, we have no control
over any delays that may happen. Please do not guarantee any promises to your customers until after your order
arrives, because unforeseen circumstances within USPS may cause a delay. Please note we
cannot consider your order
lost if tracking is showing “in transit.” The USPS does not consider the item
lost until in “in transit” shows for 15 days.
If this occurs, please contact us so we can work with you on a
resolution.

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Hours of operation
We print, prepare and ship orders Monday-Friday, excluding holidays. We usually works after hours and
weekends to ensure quick delivery of your orders.

DEALS:
Monday Madness sales will be 30% off subtotal (before shipping and taxes are calculated) of all vinyl
products. You must enter the coupon code prior to completing checkout. We cannot add discount after
order complete. Follow us on Facebook for weekly Monday Madness coupon codes.
Wacky Wednesday sales will be 10% off subtotal (before shipping and taxes are calculated) of all non-
vinyl products. You must enter the coupon code prior to completing checkout. We cannot add discount
after order complete. Follow us on Facebook for weekly Wacky Wednesday coupon codes.